Clarke Air & Refrigeration Pty Ltd (ABN 67 657 718 922) (“we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it.

What we collect

When you contact us, request a quote or book a job, we may collect:

your name, phone number, email address and property address
details about your air conditioning or refrigeration system and the work you need
access details for your property, such as gate codes or tenant contacts
payment and invoicing details

How we collect it

We collect information when you call or email us, fill in our online enquiry form, or when a real estate agent or property manager arranges work on your behalf.

How we use it

We use your information to:

respond to enquiries and provide quotes
schedule, carry out and follow up on work
send invoices and service reminders
meet our legal, licensing and record-keeping obligations

We don’t sell your personal information or use it for unrelated marketing.

Who we share it with

We only share your information where needed to do the job or run our business, for example with:

the software we use for bookings, job management, email and accounting
suppliers or manufacturers, for warranty claims
property managers or owners, for rental properties
government bodies, where required by law

Some of these services may store information outside Australia.

Website and analytics

Our website uses Google Analytics to understand how visitors use the site, such as which pages are viewed. This uses cookies and collects information like your device type and general location, but not your name or contact details. You can block cookies in your browser settings, or opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and only keep it for as long as we need it.

Accessing or correcting your information

You can ask to see or update the personal information we hold about you by contacting us using the details below.

Questions or complaints

If you have a question or concern about your privacy, please contact us first and we’ll do our best to help. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.